Field Note
A week with a 1,200-bed hospital chain in the Gulf.
An unedited week-in-the-life from our senior implementation lead during go-live at a regional reference customer. Includes the bits that did not work first time.
Monday, 6:20am. The go-live team gathers in a conference room that also serves as the CMO's office because there is nowhere else in the hospital big enough. This is the week we planned for. Not everything survived first contact.